Contact Sexy Secret

Yes, rest assured that we take privacy seriously. To ensure maximum discretion, we carefully package all orders in plain, unmarked brown boxes. These boxes are then further enclosed in grey mailing envelopes for added security. You can have peace of mind knowing that there will be no branding or any indication of the package’s contents on the outer packaging. We prioritize your privacy throughout the shipping process. It will be our little Sexy Secret.

At Sexy Secret, we have a 30-day Free Returns policy for all our products. If you are not completely satisfied with your purchase, you can return the item to us for a full refund or exchange. To request an exchange, kindly reach out to us at info@sexysecret.co.uk with the details of the item you wish to return and the desired replacement. Our team will assist you in arranging the exchange.

For a refund, please use the Free Returns label provided by us to send the item back to us. Once we receive the item in its original packaging and unused condition, we will process a full refund within 24-48 hours. Please note that all items returned for a refund must be unused and in their original packaging unless the item is faulty.

Your satisfaction is our priority, and we strive to make the return process as smooth as possible. If you have any further questions or require assistance, please don’t hesitate to contact us.

Initiating a return for a product is easy. You have two options to request a return:

Option 1: Visit our contact page at https://sexysecret.co.uk/contact/ and fill out the contact form with your order number, the item you wish to return, and the reason for the return. Our team will respond within 24 hours and provide you with further instructions.

Option 2: Alternatively, you can also reach out to us directly at info@sexysecret.co.uk. Please include your order number and provide us with the reason for the return. Our dedicated team will get back to you promptly and assist you with the return process.

Once your return request is approved, we will provide you with a Free Returns label to send the item back to us. Please ensure that the item is unused and still in its original packaging unless it’s faulty. Upon receiving the item, we will process a full refund within 24-48 hours.

Should you have any additional questions or require further assistance, please don’t hesitate to contact us. We are here to help!

At Sexy Secret, your satisfaction is Guaranteed. We strive to provide high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Simply reach out to us at info@sexysecret.co.uk, and our dedicated team will assist you to the best of our ability. We value your feedback and want to ensure that you are satisfied with your experience. Rest assured that we will go the extra mile to address your concerns and find a solution that meets your needs.

We believe in building lasting relationships with our customers, and your satisfaction is essential to us. Please don’t hesitate to contact us; we are always here to assist you.

Getting in touch with our customer support team is easy. You can reach us by emailing info@sexysecret.co.uk. Our dedicated team is available to help and assist you with any questions or concerns you may have. We strive to provide timely responses to our customers and aim to reply to most emails within 12 hours. However, during busy periods, it may take up to 24-48 hours to respond to your query. Rest assured that your satisfaction is our priority, and we are committed to ensuring that your Sexy Secret experience is a positive one. Please feel free to contact us about anything you need assistance with. Your Sexy Secret is always safe with us.