Privacy Policy
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This Privacy Policy explains how personal data is collected, used, and protected when using this website.
This policy applies to all users of the website, including customers and account holders.
1. What Is Personal Data?
Personal data means any information that can identify an individual directly or indirectly. This may include:
- Name
- Email address
- Postal address
- Telephone number
- Payment information
- IP address
- Account details
- Order history
2. How Personal Data Is Collected
Personal data may be collected when:
- Creating an account
- Placing an order
- Completing checkout
- Subscribing to emails
- Submitting a contact form
- Communicating via email or support
- Browsing the website (via cookies and analytics tools)
3. How Personal Data Is Used
Personal data may be used to:
- Process and fulfil orders
- Deliver products or services
- Manage user accounts
- Provide customer support
- Process payments
- Send transactional communications
- Improve website functionality and performance
- Prevent fraud and enhance security
- Comply with legal obligations
Where consent is provided, personal data may also be used to send marketing communications. Consent may be withdrawn at any time.
4. Legal Basis for Processing
Personal data is processed under one or more of the following legal bases in accordance with the UK General Data Protection Regulation (UK GDPR):
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (such as improving services or preventing fraud)
- Consent (for marketing and non-essential cookies)
5. Payment Information
Payment details are processed securely via third-party payment providers. Full card details are not stored on this website unless explicitly stated.
6. Sharing Personal Data
Personal data may be shared with trusted third parties where necessary, including:
- Payment processors
- Delivery and logistics providers
- IT and hosting providers
- Professional advisers
- Analytics and marketing service providers
Personal data is not sold.
7. International Transfers
If personal data is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with UK data protection law.
8. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfil the purposes it was collected for
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
9. Data Security
Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, alteration, disclosure, or destruction.
10. Individual Rights
Under UK data protection law, individuals have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of personal data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
11. Cookies
This website uses cookies and similar technologies. Further information can be found in the Cookie Policy.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on this page.