FAQs
First off, welcome. What a treat to have you here. Rest assured, you're in the right place. Sexy Secret's premium range is expert-approved and built for pleasure, so you're already making a great choice.
If you're shopping for yourself, check out our beginner's guide or take our quiz to find your perfect match.
If you're buying for someone else, start with something simple and external, like a massage candle or an external massager. And if you're unsure whether they'd appreciate this kind of gift, a conversation never hurts.
First of all - you're not alone. Exploring new desires can feel vulnerable, but as long as everything is consensual, there's no need for shame. Sexuality is a journey, not a destination. If you'd like some guidance, drop us an email. We have a trusted network of experts who can offer advice.
Proper care makes all the difference. Use a gentle, toy-safe cleaner (or mild soap and warm water) before and after each use. For storage, keep toys dry, dust-free, and separate from each other - some materials simply don't play well together.
Lube can make everything better, but the right one depends on how you're playing:
Water-based: Versatile, safe for all toys and easy to clean.
Silicone-based: Longer-lasting and great for water play, but avoid with silicone toys. Also great for anal play.
Oil-based: Luxurious and perfect for massages, but not condom-friendly.
Yes! But here are a few tips:
Battery-operated or rechargeable? Remove batteries or ensure it's locked (many toys have a travel mode).
Going through airport security? Keep it in a pouch, and if needed, just say it's a "personal massager" (because it is).
Lube lovers: Remember that most airlines have a 100ml liquid limit in carry-ons.
Check the laws of the country you're travelling to: These toys are not legal in all countries and if you carry them illegally, they may be confiscated.
Yes, and we take it seriously. Everything we stock is phthalate-free, body-safe and high quality. We keep the mystery in the bedroom and out of our products. We believe in pleasure that's good for you, inside and out.
The Nittier & Grittier
FAQs
Our support team is here to help! Reach out via email at contact@sexysecret.co.uk with any questions or concerns. You can also contact us on WhatsApp by clicking the WhatsApp Support button at the bottom of our website.
We aim to respond within 12 hours, but during busy periods, it may take up to 24-48 hours. Your satisfaction - with both our products and service - is our top priority, and we're committed to ensuring your Sexy Secret experience is nothing short of amazing.
To check your order status, refer to your confirmation email. It includes your order number and shipping details. Can't find it? Check your spam folder or reach out to us for assistance.
You can also track your order by logging into your account, where the tracking number will be available under your order details. Once you have this number, you can visit our delivery partner's website — Royal Mail — and enter your tracking code to view the latest updates.
Not completely happy with a Sexy Secret branded product? No problem. Return it within 30 days (no questions asked) for an exchange or full refund.
We offer a 1-year guarantee on all products sold by Sexy Secret. If your product isn't working, log in to your account, go to your orders, and request a replacement or refund. Or email us at contact@sexysecret.co.uk and our team will assist you.
Absolutely. We're not called Sexy Secret for nothing. Every order arrives in a plain, neutral box - no logos, no branding, just complete discretion.
We offer next-day delivery across the UK and ship to Europe, America, Australia and Asia.
We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, email us at contact@sexysecret.co.uk with your order number, the item you'd like to return, and whether you'd prefer an exchange or refund.
For refunds, visit the Orders tab in your account and follow the steps to start your return. Use our Free Returns label, and once we receive your order unused and in its original packaging, we'll process your refund within 24-48 hours.
Please note: Used or unsealed products cannot be refunded. If you have any questions, our team is happy to assist.
Same-day dispatch for orders placed before 5 PM
Delivery within 48 hours
Next-day delivery from just £4.99
Free standard UK delivery on orders over £50
We accept all major credit cards. We also offer flexible payment options like Klarna, PayPal Credit, Clearpay, Google Pay and Apple Pay.
If you are experiencing difficulties with a transaction, please ensure your name, card number, expiration date and billing address are correct.
If you experience issues with a credit transaction, please contact the payment provider directly.
If you need to update your details, log into your account and update your profile.
For shipping address changes, go to the Orders tab in your account and request an update. However, if your order has already been dispatched, we won't be able to change it. In that case, you can try to contact Royal Mail directly with your tracking details to request a reroute.
Changed your mind or made a mistake? No worries. Log into your account to request a cancellation or update.
If your order has already been dispatched, we won't be able to cancel it. However, you can return it once it arrives for a full refund.